Privacy policy

Effective Date: July 15, 2025

This privacy policy (“Privacy Policy”) applies to the website www.theterraneans.com (“the Site”) and served by Terraneans Corp (“Terra”) and governs the privacy of its users who choose to use it. This Privacy Policy outlines our practices concerning the collection, use, and protection of personal information. Please read this Privacy Policy carefully to understand how we handle your personal information. 

By using this Site, you are accepting the practices described in this Privacy Policy. These practices may be changed, but any changes will be posted. You are encouraged to review the privacy policy whenever you visit the Site to make sure that you understand how any personal information you provide will be used. The privacy practices set forth in this Privacy Policy are for this Site only. If you link to other sites, please review the privacy policies posted at those sites.

1. CHANGES TO THE PRIVACY POLICY

We may revise this Privacy Policy from time to time to reflect changes in our practices, operational requirements, legal or regulatory obligations. If amended, we will provide notice to you by publishing the most current version of this Policy and revising the Effective Date at the top of this page. We encourage you to review the Privacy Policy periodically to stay informed about how your information is protected and used. Continued access to or use of the Site or its services after any such updates constitutes your acceptance of the revised Privacy Policy.

2. COLLECTION OF INFORMATION
We collect personal information that you voluntarily provide when you engage with our services, register for events, submit forms, or contact us directly, as follows:

  • When you browse the Site: IP address, device type, browser settings, time zone, pages visited, referring websites, and cookies.

  • When you create a user account: Name, email, phone number, age, gender, date of birth, billing &  shipping information and province of residence.

  • When you use the Site for communicating with us, a Terra Trainer, messages exchanged with Terra Trainers, and uploaded documents.

  • When you create a Terra Trainer account: Name, email, contact info, billing details, licensing information, professional credentials and uploaded documents.

  • Other information, solely to the extent it is necessary.

We may also collect automated data using tools such as cookies, web beacons, session recordings, and analytics scripts to understand your interaction with the Site. These technologies help us improve the Site performance, troubleshoot issues, customize your user experience and deliver relevant content. We use cookies for purposes including, but not limited to: 

- Recognizing your device and saving your preferences; 

- Tracking how you use our Site (e.g., pages viewed, links clicked); 

- Evaluating the effectiveness of campaigns and advertisements; 

- Enabling features such as secure log-ins and event registration. 

3. COOKIES

Cookies are small text files stored on your device by your web browser. They may include session cookies (which expire when you close your browser) or persistent cookies (which remain until manually deleted or expire). These cookies may be set by Terra or by third-party service providers such as analytics platforms or marketing tools. 

You can opt out of cookie tracking through your browser settings. You can: 

- Accept or reject non-essential cookies using the cookie banner on your first visit;

- Adjust your browser settings to block or delete cookies at any time;

- Opt out of third-party analytics services, such as Google Analytics, through their opt-out tools

However, doing so may limit some functionalities and impact the performance of the Site.

By continuing to use the Site, you consent to our use of cookies and similar technologies, in accordance with this policy and our Privacy Policy. 

If you have questions about how we use cookies, you may contact us at info@theterraneans.com .

Third-Party Cookies. Some cookies on our Site may be set by third-party services we use, such as embedded videos, analytics platforms, or advertising networks. These third parties may collect data about your browsing activities across different sites. We recommend reviewing their privacy and cookie policies for more information on how they use your data.

4. USE OF INFORMATION

We use your personal information to:

-   Provide and manage access to the Site;

- Communicate with you and respond to your inquiries;

-  Process payments, fulfill your orders and billing through secure third-party processors;

-   Maintain records as required by law or regulatory authorities;

-  Improve the functionality and security of the Site;

- Detect, prevent or investigate security breaches;

- Provide services, as stated in this Privacy Policy and Terms of Use;

-  Facilitating Terra programs and events.; 

Disclosure and Safeguards. We do not sell or rent your personal information. We may share your personal information with Terra Trainers, and with service providers/vendors (such as Stripe, Mailchimp, ConvertKit), or affiliates who provide services or support the Site, subject to contractual obligations that ensure your information is protected and used only for authorized purposes. These third parties may store or process data outside of Canada, where it may be subject to foreign laws.

Subject to applicable laws, any access to, use, processing, or disclosure of your data is strictly limited to what is necessary for the intended purpose and shall be governed by a written agreement containing provisions that are at least as protective as those set out in this agreement.

We implement reasonable physical, administrative, and technical safeguards to protect your personal information. Despite our efforts, no digital system is completely secure, and we cannot guarantee absolute protection. You must use secure, private devices and internet connections when accessing and using the Site. We are not responsible for privacy breaches caused by insecure user devices, unprotected networks, or shared accounts.

Anonymized Personal Information. We may aggregate and anonymize personal information stored on our system system and use such aggregated information as we deem appropriate.

By voluntarily providing personal information to Terra, you:

  • Consent to the collection, use, and limited disclosure of this information for the purposes outlined above;

  • Acknowledge that such data is necessary for your effective participation in our offerings.

We will never collect personal information without your knowledge and consent, in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and any other applicable Federal or Provincial laws.

Retention. We retain personal information for as long as necessary to deliver the services for which it was collected, or as otherwise required by applicable laws and regulations. When your information is no longer needed, we will securely dispose of it using industry-standard methods, such as shredding, de-identification, or permanent deletion of electronic records.

Third-Party Websites. The Platform may link to third-party sites, including those advertising products or services. These sites have their own privacy policies, and we are not responsible for how they collect or use your personal information. Please review their policies before sharing your information.

Direct Marketing. If you opt in, we may use your personal information to send you promotional content about our services and events. You can unsubscribe anytime via the link in our messages or by emailing us at info@theterraneans.com   

AI.  Additionally, we may employ automated tools, including artificial intelligence technologies, to assist with services such as transcription of virtual consultations. These tools may process your audio or text inputs to generate summaries. If you wish to opt out, please contact us at info@theterraneans.com  

Your Rights. You may:

- Request access to your personal information;

- Ask us to correct or restrict our use or disclosure of your personal information;

- Object to our use or disclosure of your personal information;

- Request to edit or correct certain personal information;

- Request to delete your personal information that we retain;

- Request to delete your user account;

- Request to transfer your personal information another organization. 

Contact us at info@theterraneans.com  to exercise your rights. If we can’t comply with your request, we’ll explain why. 

BY USING OR ACCESSING THE SITE (INCLUDING, WITHOUT LIMITATION, BY CREATING A USER OR TERRA TRAINER/AUTHOR ACCOUNT), YOU (A) AGREE TO THESE PRIVACY TERMS, AND CONSENT TO THE COLLECTION, USE, DISCLOSURE, OR RETENTION OF YOUR PERSONAL INFORMATION IN ACCORDANCE WITH THIS PRIVACY POLICY AND TERMS OF USE; (B) AUTHORIZE US TO COLLECT, USE, DISCLOSE, OR RETAIN YOUR PERSONAL INFORMATION FOR THE REASONS EXPLAINED ABOVE, OR ; (C) AUTHORIZE US TO SHARE YOUR DISCLOSE PERSONAL INFORMATION WITH TERRA TRAINERS ON AN “AS NECESSARY” BASIS. 

5. THIRD PARTY SERVICES

We may use third-party services for payment processing, hosting, and other essential operations. These third-party services providers have their own privacy policies addressing how they use such information. We recommend that you read these policies.

In certain circumstances, we may provide your personal information to third parties to support your engagement with Terra programs or services. These third parties may include independent trainers, coaches, wellness practitioners, or content contributors who are not employed by or under the control of Terra.

These parties operate independently and determine how they collect, use, or disclose personal information. Terra does not supervise, manage, or control their privacy practices, and is not responsible or liable for any actions, omissions, or data handling by such third parties. We recommend that you review the privacy policies of any third party before sharing your personal information or engaging with their services.

Any personal data shared is limited to what is reasonably necessary for the specific service or function and is provided strictly at your discretion and risk. 

6. COMMUNICATION AND ENGAGEMENT THROUGH SOCIAL MEDIA 

Communication, engagement, and actions taken through external social media platforms that this Site and its owners participate in are subject to the terms of use, as well as the privacy policies, held with each social media platform respectively. Users are advised to use social media platforms wisely and engage with due care and caution regarding their own privacy and personal details.

This Site may use social sharing buttons which help share web content directly from web pages to the social media platform in question. Users are advised that before using such social sharing buttons, they do so at their own discretion and risk and note that the social media platform may track and save your request to share a web page through your social media platform account.

7. MAILING LIST 

If you opt in to our newsletter, we will use your email address to send you monthly updates about our services, schedules, events, or promotions we are offering. Mid-month reminders may also be mailed as workshop registration deadlines approach. Each newsletter will contain simple instructions on how to unsubscribe (opt-out) from the newsletter list. Each newsletter will also contain a link that will allow you to log in to the email system and change the current data so that you are always in control of the information you provide.

8.  CONTACT

   If you have questions about how we handle your data or wish to access, correct, or delete your information, please contact us at info@theterraneans.com